Shipping policy
Moppet Kids ships all our packages with Aramex, Couriers Please or Australia Post with the final choice being made by the customer.
Delivery costs are calculated at checkout. If your delivery cost is exorbitant due to a regional location please get in touch with us via our contact form and we will try to source an alternative courier service for you.
Moppet Kids only ships to Australia at this stage.
Processing: All items will be packaged and shipped within 2 business days from purchase unless specified in the product listing.
Shipping Time Frame: Your shipping estimate is available on the tracking page. You will be emailed your tracking number when the product is fulfilled and you can check its status here: Sendle Tracking Page.
Signature Required: It is up to the customer to decide if signature is required. For parcels without Authority to Leave Moppet Kids will not be replacing any lost or missing parcels.
Missing or Damaged Parcels: Please contact us via our contact form or email us at customerservice@moppetkids.com and send us your tracking information/order details and or any photos of the damaged packaging and we will work with you to resolve your issues,
For other questions please visit our FAQs and Returns Policy pages
Incorrect Address/Returns to Sender:
If you provide incorrect or incomplete shipping information and the item is returned to us you will have two options
1 - Cover the cost of shipping again with updated shipping details in order to receive your item
If we can not reach you or you do not respond to our attempts to contact we will engage option 2, after 30 days from the return mail being received by us.